Privacy Policy

This Privacy Policy describes how brevplex collects, uses, and protects your personal information when you visit our website and book brevplex cliff walk day trips in the Cliffs of Moher and Burren region. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws.

Who We Are

We are the data controller responsible for your personal information. We operate guided brevplex walk experiences from Galway, offering day trips to the Cliffs of Moher and the Burren. When you use our website or book a tour with us, we collect and process information about you. Your trust is important to us, and we take our responsibility to protect your data seriously.

Information We Collect

We collect information in several ways:

• Booking Information: When you reserve a day trip, we collect your name, email address, phone number, and payment details.
• Contact Form Data: If you contact us with inquiries, we collect your message, contact details, and any supporting information you provide.
• Website Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, and device information.
• Cookies and Tracking: We use cookies to improve your browsing experience and understand how visitors use our site.
• Location Data: With your consent, we may collect general location information to provide you with relevant tour recommendations.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We process data when you explicitly consent, such as when you subscribe to our newsletter or accept cookies.
• Contract Performance: We process information necessary to fulfill your tour booking and provide the services you've requested.
• Legitimate Interest: We process data to improve our website functionality, prevent fraud, and enhance customer service.
• Legal Obligation: We may process data to comply with Irish and EU legal requirements, including tax and safety regulations.

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and confirming your tour bookings and managing your reservations
• Sending booking confirmations, itineraries, and important tour updates
• Processing payments securely and preventing fraudulent transactions
• Responding to your inquiries and providing customer support
• Improving our website functionality and user experience through analytics
• Sending marketing communications (only with your consent)
• Complying with legal obligations and resolving disputes

Data Retention

We retain your personal information for specific periods based on its purpose:

• Booking and Payment Records: We retain booking information for 36 months after your tour date to manage refunds, disputes, and maintain audit trails for financial compliance.
• Contact Form Messages: Inquiry messages are retained for up to 24 months from the date of submission to handle follow-up communications and improve our services.
• Website Analytics and Cookies: Analytics data is retained for up to 12 months. Cookie-related information is retained for the duration of your browsing session unless you configure longer retention in your browser settings.
• Email Newsletters: If you subscribe to our mailing list, we retain your email address until you unsubscribe.
• Server Logs: Technical server logs are retained for up to 12 months for security and performance monitoring purposes.

Your Rights

Under Irish and EU data protection law, you have the following rights:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can correct inaccurate or incomplete information in our records.
• Right to Erasure: You can request deletion of your data in certain circumstances, subject to legal retention obligations.
• Right to Restrict Processing: You can limit how we use your information while we verify disputes.
• Right to Data Portability: You can request your information in a portable format to transfer to another service provider.
• Right to Object: You can object to direct marketing and certain processing activities.
• Right to Withdraw Consent: You can withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and understand how you use our website. Cookies are small text files stored on your device that help us recognize you on return visits. We use essential cookies for website functionality, analytics cookies to understand usage patterns, and marketing cookies (with your consent) to show relevant offers. You can control cookie settings in your browser preferences. Disabling cookies may affect some website features, but essential functionality will remain available.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your payment information is processed through secure, PCI-compliant payment gateways. We use SSL encryption for data transmitted over our website. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Supervisory Authority

If you believe we have violated your data protection rights, you have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland's independent data protection authority. You can contact them at their office in Dublin or through their website. Submitting a complaint does not affect your right to seek other remedies or pursue legal action.

Third-Party Links

Our website may contain links to third-party websites and services that we do not operate. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification. Your continued use of our website after changes indicates your acceptance of the updated policy.